Refund Policy

At JLK Perfumes we want you to be happy with your purchase. This policy explains how returns, exchanges and refunds work.

General returns and exchanges

You may return or exchange products within 7 days of receiving your order, provided that:

• the item is unopened and in its original packaging;
• the item is in resalable condition; and
• you can show proof of purchase (receipt or order confirmation).

How to start a return or exchange

1. Contact us: email us at jlkperfumes@gmail.com or call +27 71 420 8536.
2. Tell us your order number, the item(s) and the reason.
3. We will send return instructions and an authorisation if applicable.
4. Pack the item securely and send it back using a trackable method.

Refunds

Once we receive and inspect the returned item we will process your refund within 7 business days. Refunds are paid to the original payment method, provided the return meets this policy. Your bank may take additional days to show the funds.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or not as ordered, contact us immediately. We will replace it or refund you, including delivery costs where the fault is ours.

Cancelling an order

You can cancel an order before it is dispatched by contacting us. If it has already been dispatched, the return process above applies.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.